Telephone Data Collection

ONLINE REPORTING -NOW AVAILABLE!

Do you want to see results of your telephone surveys - online - in real- time? Try our Online Reporting. The reports are in a simple easy to understand format and are always available when you are ready to use them. When you use our Online Reporting Tool you won’t be under pressure to meet a deadline to provide answers about your data! Click here to see an example of how our Online Reporting Tool for Telephone Surveys can make your job easier.

You're under pressure, you need answers quickly. That's where we shine! Reports on programs in process are submitted to you according to your schedules and in the formats you need. We know that being late puts you in a tough position. It's our job to make your job easier! Our clients rave about our ability to meet deadlines.

We have a full in-house staff ready to assist you on your project. At The Wats Room, we have over 400 of the most experienced and highly devoted and trained Project Managers, Programmers, Interviewers, Supervisors, Editing and Monitoring staff, as well as Hi-Tech Professionals. We assure quality through ongoing, high-tech methods of monitoring which include remote onscreen and online monitoring. Off-line staff not only listen to the interviews in Real-time, they often follow along keystroke by keystroke.

 

The Wats Room has a solid reputation for quality in client contact and satisfaction, and a proven track record for excellence in training and data collection. We concentrate on high quality and professional telephone data collection using the most modern facilities and techniques. In the call-center, we spend over 25% of our time supervising, editing, validating and training. Only the balance is spent on actual interviewing.

A multi-level interviewing room provides supervisors complete visual control of all interviewers and an open comfortable environment for our interviewing staff.

Another one of our features that makes us your best choice for telephone data collection is that The Wats Room is an extremely flexible company. One of our top priorities is to be attentive to the specific requirements of each and every client and study. We have a firm understanding that your projects and requirements are unique. We have over 20 years of experience in accomodating those special and individualized needs.

At The Wats Room we have an unrivaled commitment to customer satisfaction. Project Managers are equipped with Internet email on their desktops and additionally, are accessible by voice-mail pager. Our dedication to excellence and our responsiveness allow you to rest assured that you are in extremely competent hands.

Periodically, we send questionnaires to our clients, who are in the market research business, asking them to rate our quality and performance. The results continue to be very encouraging. Our clients have rewarded our efforts by increasing our sales every year. We are responsive to our many clients and we handle a wide variety of research projects. Check out our list of services and areas of expertise.